Note: If you have sold over 200 tickets for your event, we recommend using a scanner to ensure smooth entrance process without any delays.
Before validating tickets
First, always make sure the scanner's battery is 100% charged before your event. Try keeping the charger nearby to use as needed.
You can validate tickets while the device is charging.
- Turn on the scanner, or your phone or tablet, and open the app. Make sure you're connected to a Wi-Fi network. If you do not have Wi-Fi, we recommend using your cell phone’s shared connection. Validating tickets uses very little data.
- Log in to your thepointofsale.com account by entering the same username and password you use when logging to the website.
- Select your event.
4. Click on Validate Passes.
5 Ways of Validating Tickets
By default, when clicking on Validate Passes, the optical mode will be activated.
When using the camera to validate e-tickets on a phone screen, make sure to protect the screen against too much sunlight or bright light.
We recommend to increase your screen's brightness for optimal validation.
To use the laser, your validating tool needs to be equipped with a laser reader. Not all brands will work with our app. Please contact our team for more details.
Laser is one of the most efficient ways of validating a high volume of tickets.
To validate, hold the scanner approximately (12 to 15 cm (5 to 6 inches) from the ticket, press on the side button and aim at the barcode/QR code until it beeps.
Having troubles with the laser mode with a Linea Pro? Read this article on troubleshooting a Linea Pro.
If your event uses passes with RFID chips in them, NFC will be the way to validate them. Most latest generation phones and validating tools can read NFC. Please makes sure the option is turned on in your device's settings before your event. Simple "tap" the RFID pass on the back of the device to read it.
If you are experiencing trouble validating a ticket, or if the barcode/QR code is damaged or non-existent, you can manually enter the pass numbers.
Don't forget to press Validate.
Validate your participants' ticket by searching their first or last name, or with their company. Read this article to know more about the Attendee List.
Valid Pass. Indicates that the ticket holder may enter. A green rectangle will appear on the screen with the pass number on it.
Invalid Pass. Indicates that the ticket is not valid for the event. A red rectangle will appear on the screen with the pass number on it.
Invalid Pass (Pass already validated). Means that the ticket has already been validated. Inside the red rectangle, you will be able to see the time of the previous validation.
This can happen if there is a delay before seeing the validation message. People who validates tend to revalidate the ticket thinking that it didn't work. In that case, it will be written that "Pass already validated a few seconds ago".
Exit Mode. This mode enables you to validate the exit of a participant. By doing so, the ticket can be validated again upon re-entrance to the event. Event Planners use this option when it is important to know the attendees' comings and goings and to make sure to respect the room's capacity.
To active the Exit Mode, click on Options at the bottom right of the application and toggle the Exit mode button. You will need to toggle it back to continue tickets validation in entry mode.
Options. In Options, you will find the Exit mode toggle, the Rate(s) section in which you can decide which rates you want to validate on your device, and Attendee list section where you can decide if you want to show the attendee's organization and to keep the name of the attendee on your list once they have been validated.
History. This section allows you to see all tickets validated on your device.
For optimal use, the validation device must be connected to the internet. If you have several devices to be used at once, make sure that your Wi-Fi signal is strong enough.
If you expect to be offline for most of your event or if you can't guarantee strong wi-fi signal during the validation process, please read this article on Offline practices.
You are now ready to validate tickets for your event!
FOR IMMEDIATE ASSISTANCE CALL 581-981-8686 OR YANNICK 418-806-8686